![]() ![]() The procedure to shut off real time scanning of emails is as follows: Open McAfee Security Center. He explained that Thunderbird has a built-in email scan that can't be disabled and the problem arises because both McAfee and Thunderbird are trying to scan the emails at the same time and the answer is to stop the redundant scanning of emails by McAfee not to shut off real-time scanning. ![]() However, he said there was a work around to fix the problem. He said that McAfee was aware of the problem with Thunderbird and would likely provide a fix with series 13x when it comes out in the fall. The technician told me I am using the 12x series of McAfee ie: 12.2, 12.2 etc. Today my internet support technician contacted me regarding the Not-responding problem I was having as a result of Thunderbird v29 clashing with McAfee causing me to have to shut down real-time-scanning in order for Thunderbird to operate properly without locking up. So in the meantime, I have shut off real time scanning so I can read my emails with out becoming Not-responding. They said they'd have their McAfee experts contact me in the next few days to try and resolve the problem. Only shutting down real time scanning has done that. I have now been in touch with my internet supplier who supplies the McAfee program and the changes they made did not fix the problem. But I'll try again and I'll let you know what comes of it. However, in the past when I had trouble with Thunderbird connecting to the internet, they wouldn't provide tech support because they said they didn't provide service for Thunderbird. ![]() When I tried to contact the cable's tech support earlier, the expected wait time was one hour, so I opted out of the cue at that time as I had other things I had to do. If I don't get satisfaction there, I'll have to try McAfee directly. My email is supplied by my cable supplier who also provides McAfee, so I tried to contact them first before trying to contact McAfee because I believe they are supposed to provide the tech support for the McAfee they provide. possibilities include temporary conditions such as contention from other running programs, downloads related to windows update. If problem is NOT gone, then cause is likely a Thunderbird addon - eliminate them by disabling each one at a time in Tools | addons | extensions and restarting Possibilities include: antivirus SW, virus/malware, background downloads such as program updates If problem is still gone, then cause is a program loaded during windows startup. Please post into topic the contents of Help | Troubleshooting | copy text to clipboard If no, then problem is either: bug in Thunderbird, in your Thunderbird profile, your mail provider. Still In Windows safe mode, start thunderbird in safe mode Start *Windows'* safe mode with networking enabled ![]()
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